I’m watching Amy and Samy of Amy’s Baking Company on Dr. Phil. As you know, Amy and Samy appeared on Gordon Ramsey’s “Kitchen Nightmares.”
The interesting thing is, Amy’s Baking Company is actually quite good food. Ramsey said the kitchen was the cleanest one he’s been in. The thing is, the reaction when someone has a complaint. They attack the individual making the complaint.
I understand the small business owner’s attitude. I used to work in a pizza restaurant, where certain customers … like a slimeball who used to work there … knew the rules. Like you could eat half a pizza, return it and get a whole pizza. That was a large chain which didn’t give a damn about that stuff. A small business owner is taking it in the shorts on a deal like that. Samy got pissed when a customer ate three slices of pizza before complaining about it. I get that. Samy’s right when the customer does stuff like that.
And contrary to popular opinion, the customer is not always right. Sometimes the customer is a dumb ass. But as a public service, you have to be nice to the customer, even if you don’t want to be. A store owner could say something like “if you didn’t like your meal this time, come in and see us again, let us know who you are and we’ll make sure your experience is a good one.” I’ve had a popular chain of steak restaurants tell me that exact thing.
Amy and Samy need to relax. They can’t run junk on customers in the restaurant. They can’t respond to personal attacks. This is the United States, people can be belligerent all they want.